1. About These Terms

These Terms & Conditions (“Terms”) govern your use of the Moonbeam Car Wash website, mobile application, car wash facilities, subscriptions, memberships, pay-per-wash services and other products or services provided by Moonbeam Car Wash.

Please read these Terms carefully before purchasing or using our services. By purchasing a wash, creating an account, starting a subscription, using our app or using a Moonbeam Car Wash facility, you agree to these Terms.

Nothing in these Terms affects any rights you have under applicable consumer law.

2. Who We Are

Moonbeam Car Wash is operated by:

Moonbeam Enterprises Limited Company Number: 12408452 Registered Office: 34–36 London Road, Wembley, England, HA9 7EX

Email: support@moonbeamcarwash.com

3. Our Services

Moonbeam provides vehicle-cleaning services which may include brushless automatic car washes, self-service jet washes, vacuum facilities, vending products, subscription services, pay-per-wash services and other related products or facilities.

Available services, wash programmes, equipment, opening hours and prices may vary between locations.

Information displayed at the relevant Moonbeam location, website, app or checkout will apply to the service you purchase.

4. Accounts and the Moonbeam App

Certain Moonbeam services may require you to create an account through our website or mobile application.

You are responsible for providing accurate and up-to-date account, contact, vehicle and payment information.

You are also responsible for keeping your login credentials secure and for activity carried out through your account unless the activity results from circumstances for which we are legally responsible.

If you believe your account has been accessed without permission, please contact us as soon as reasonably possible.

5. Prices and Payment

Prices for our services are displayed on our website, mobile application, payment terminal, vending machine, signage or checkout, as applicable.

The price shown to you before completing your purchase will apply to that transaction, unless there is an obvious pricing error.

Payments may be accepted through contactless payment, chip and PIN, payment cards, our mobile application or other payment methods made available by Moonbeam.

We may update our prices from time to time. Any changes to recurring subscription prices will be communicated as required by applicable law before the new price takes effect.

6. Subscriptions

Moonbeam may offer recurring subscriptions which provide access to eligible car wash services for a recurring fee.

The subscription price, billing frequency, included services and any vehicle-specific conditions will be displayed before you purchase the subscription.

Where a subscription is described as providing “unlimited” washes, this means there is no predetermined monthly wash-count limit for eligible washes during an active subscription, subject to operational availability, temporary closures, vehicle eligibility and these Terms.

Subscriptions are intended for genuine personal use and may not be resold, transferred for commercial use or used fraudulently.

Any specific conditions presented during subscription sign-up form part of your subscription agreement.

7. Subscription Renewals

Unless otherwise stated when you subscribe, monthly subscriptions automatically renew each month using the payment method associated with your account until cancelled.

The amount and frequency of recurring payments will be shown to you before you subscribe.

If a recurring payment cannot be processed, we may retry the payment or suspend subscription benefits until payment has been successfully received.

8. Cancelling a Subscription

You may cancel your recurring subscription using the cancellation options made available through your Moonbeam account or app, or by contacting us at support@moonbeamcarwash.com .

Cancellation prevents future renewal payments once the cancellation becomes effective. Any access remaining during an already-paid subscription period will be handled in accordance with the subscription information provided at the time of purchase and your applicable consumer rights.

We will not make cancellation unnecessarily difficult or require unreasonable steps in order to stop a recurring subscription.

9. Cooling-Off and Consumer Cancellation Rights

If you purchase certain services or subscriptions online or through our app, you may have a statutory cancellation period under UK consumer law.

Where you ask us to begin providing a service during an applicable cooling-off period, your cancellation and refund rights may be affected to the extent permitted by law.

Nothing in these Terms is intended to remove or reduce any statutory cancellation rights available to you.

10. Pay-Per-Wash Services

Pay-per-wash services are charged at the price displayed before or at the time the service is activated.

Self-service jet wash services may be charged according to the amount of time used. The applicable rate will be displayed at the location or payment terminal.

Once a wash service has started, you should follow all displayed instructions and safety information until the wash process is complete.

11. Gift Washes, Discounts and Promotions

From time to time, Moonbeam may provide gift washes, promotional offers, discount codes, coupons or other benefits.

Promotions may be subject to additional eligibility requirements, validity periods, participating locations or other conditions which will be communicated with the relevant promotion.

Unless otherwise stated, promotional offers have no cash value and cannot be exchanged for cash.

12. Using Our Car Wash Facilities

When using a Moonbeam facility, you must follow all signs, safety instructions, traffic directions, equipment instructions and reasonable instructions given by Moonbeam personnel.

You must use equipment only for its intended purpose and in a safe and responsible manner.

You must not deliberately damage, interfere with, misuse or attempt to modify any Moonbeam equipment, software, payment system or facility.

We may refuse or stop use of a facility where we reasonably believe that continuing would create a safety risk, cause damage, involve fraudulent activity or seriously disrupt other customers.

13. Vehicle Suitability and Preparation

Before using a car wash, you are responsible for ensuring that your vehicle is suitable for the selected service and that you follow any vehicle preparation instructions displayed at the site.

You should ensure that windows, doors, sunroofs, boots and bonnets are properly closed and that any loose or vulnerable external items are secured or removed where appropriate.

This may include loose trim, temporary accessories, magnetic items, non-standard fittings or other equipment which may be vulnerable to high-pressure water or normal car wash operation.

If you are unsure whether your vehicle is suitable for a particular wash service, please contact us before using the service.

14. Service Availability and Temporary Closures

We aim to keep our facilities available during their advertised operating hours. However, we cannot guarantee that every location, wash bay, machine or service will be available at all times.

Services may be temporarily unavailable because of maintenance, equipment faults, cleaning, severe weather, utilities failure, safety concerns, capacity limitations or circumstances outside our reasonable control.

Where reasonably possible, we will aim to restore affected services as soon as practicable.

15. Problems With a Wash or Service

If you believe there has been a problem with a Moonbeam service, payment or car wash, please contact us as soon as reasonably possible so that we can investigate.

Where appropriate, we may ask you to provide information such as the location, date and approximate time of the wash, your vehicle details, transaction information, photographs or other information reasonably necessary to investigate the issue.

Reporting an issue promptly may make it easier for us to investigate, but nothing in this section removes any legal rights you may have.

16. Refunds

Where you are legally entitled to a refund, repeat performance, price reduction or another remedy, we will provide the appropriate remedy in accordance with applicable consumer law.

If a payment is taken but the purchased wash cannot be provided because of a fault with our equipment or systems, please contact us so that we can investigate and provide an appropriate resolution.

Any discretionary refund offered by Moonbeam does not affect your statutory rights.

17. Our Responsibility to You

We will provide our services with reasonable care and skill as required by applicable law.

We are responsible for losses that are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill, subject to applicable law.

We are not responsible for damage resulting solely from a pre-existing defect, insecure or loose component, unsuitable modification, failure to follow displayed instructions or another circumstance for which we are not legally responsible.

We are not responsible for business losses where you use a service purely as a consumer for personal purposes.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot legally be excluded.

18. Website and App Availability

We aim to keep our website and mobile application available and functioning correctly, but uninterrupted access cannot be guaranteed.

We may temporarily suspend access for maintenance, security updates, technical problems or other operational reasons.

Features of the website or app may be updated, replaced or removed from time to time, provided this does not unlawfully reduce services you have already purchased.

19. Intellectual Property

The Moonbeam name, branding, logos, website content, app content, designs, graphics, photographs, software and other materials are owned by or licensed to Moonbeam and are protected by applicable intellectual property laws.

You may use our website and app for your personal use but may not reproduce, distribute, sell, modify or commercially exploit our protected materials without permission, except where permitted by law.

20. Suspension or Termination of Accounts

We may suspend or restrict an account where we reasonably believe there has been fraud, payment abuse, serious misuse of a subscription, deliberate damage to our facilities, a significant safety risk or a serious breach of these Terms.

Where appropriate and legally required, we will provide reasonable information about the reason for the restriction and any available steps to resolve the issue.

21. Privacy

Information about how we collect and use personal information is explained in our Privacy Policy .

22. Changes to These Terms

We may update these Terms from time to time to reflect changes to our services, business practices, technology or legal obligations.

The latest version will be published on our website with the date it was last updated.

Where a material change affects an existing subscription or other ongoing agreement, we will provide notice where required by law.

23. If Part of These Terms Is Invalid

If a court or other competent authority determines that part of these Terms is unlawful or unenforceable, the remaining provisions will continue to apply so far as legally possible.

24. Governing Law

These Terms are governed by the laws applicable in the part of the United Kingdom in which you live, to the extent required by consumer protection law.

If you are a consumer, you may bring legal proceedings in the courts available to you under applicable UK law.

25. Complaints

If you are unhappy with a Moonbeam product or service, please contact us and give us a reasonable opportunity to investigate and resolve the issue.

Contact us at support@moonbeamcarwash.com or call 020 8452 4900 .

26. Contact Us

If you have any questions about these Terms & Conditions, please contact: