1. Introduction

Moonbeam Car Wash (“Moonbeam”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you use our website, contact us, subscribe to our communications, purchase or use our services, create or manage a membership, or use services connected with the Moonbeam Car Wash mobile application.

This policy also explains your rights under applicable UK data protection law, including the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018, as amended from time to time.

2. Who We Are

Moonbeam Car Wash is operated by:

Moonbeam Enterprises Limited Company Number: 12408452 Registered Office: 34–36 London Road, Wembley, England, HA9 7EX

For questions about this Privacy Policy or the way we use your personal information, please contact:

Email: support@moonbeamcarwash.com

3. Personal Information We Collect

The personal information we collect depends on how you interact with Moonbeam. It may include the following categories.

Contact and identity information

• Name
• Email address
• Telephone number
• Company name, where relevant
• Information you provide when contacting us

Account and membership information

• Account details
• Membership and subscription information
• Subscription status
• Account preferences
• Promotional or discount information

Vehicle and service information

• Vehicle details you add to your account or app
• Vehicle registration information, where required
• Car wash purchases and wash history
• Subscription usage information
• Information about the Moonbeam locations or services you use

Payment and transaction information

When you purchase a wash, membership, subscription or other product, we may process information relating to your transaction, including the amount paid, payment status, date and transaction reference.

Depending on the payment method used, payment-card information may be collected and processed directly by our payment service providers rather than being stored by Moonbeam.

Communications

We may collect information contained in emails, enquiries, support requests, complaints, feedback and other communications that you send to us.

Marketing information

If you subscribe to one of our newsletters or agree to receive marketing, we may collect your:

• Email address
• Marketing preferences
• Consent records
• Interactions with marketing communications

Website and technical information

When you use our website, certain technical information may be collected automatically, including:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited
• Time and date of visits
• Referring website or source
• Website interaction and analytics information
• Cookie and similar technology identifiers

Location information

Where you use our mobile application or location-based functionality, we may process approximate or precise location information if you choose to grant the relevant permission on your device.

You can normally manage location permissions through your device settings.

4. How We Collect Your Information

We may collect personal information:

• directly from you when you complete a form, contact us, subscribe to marketing, make a purchase or create an account;
• when you use our website, app, membership or car wash services;
• automatically through cookies, analytics technologies and similar technologies;
• from payment, technology and service providers involved in providing our services;
• when you communicate with our customer support team; and
• from other sources where permitted by law.

5. How We Use Your Personal Information

We only process personal information where we have an appropriate lawful basis for doing so.

6. Marketing Communications

You may choose to receive news, offers, promotions and updates from Moonbeam Car Wash.

Where consent is required, we will only send marketing communications after you have given us permission to do so.

You can unsubscribe at any time using the unsubscribe option in our marketing communications or by contacting support@moonbeamcarwash.com .

7. Cookies and Similar Technologies

Our website may use cookies, tags and similar technologies to make the website work correctly, remember preferences, understand how visitors use our website and improve our services.

• Strictly necessary cookies – required for the website to function.
• Analytics cookies – help us understand website usage.
• Functionality cookies – remember preferences and choices.
• Marketing cookies – may help measure campaigns and advertising.

For more information, please see our Cookie Policy .

8. Who We Share Personal Information With

We do not sell your personal information.

We may share personal information with trusted organisations where necessary to operate our business and provide our services, including:

• Payment processing providers
• Website hosting and infrastructure providers
• Mobile application and technology providers
• Email and newsletter providers
• Analytics providers
• IT and security providers
• Professional advisers
• Government authorities where required by law

9. International Transfers

Some of the technology and service providers we use may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps required by applicable data protection law to protect that information.

10. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

When information is no longer required, we will delete, anonymise or securely dispose of it as appropriate.

11. How We Protect Your Information

We use appropriate technical and organisational measures designed to protect personal information against accidental or unlawful loss, misuse, alteration, unauthorised access or disclosure.

However, no website, application or internet transmission can be guaranteed to be completely secure.

12. Your Data Protection Rights

Depending on the circumstances, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Restrict certain processing
• Object to certain processing
• Request data portability
• Withdraw consent where processing is based on consent

To exercise your rights, contact support@moonbeamcarwash.com .

13. Third-Party Websites and Services

Our website or app may contain links to websites, applications, social networks or services operated by third parties. Those parties are responsible for their own privacy practices.

14. Children’s Privacy

Our services are not designed for the purpose of collecting personal information from children. If we become aware that such information has been collected improperly, we will take appropriate steps.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will publish the revised version on this page and update the “Last updated” date.

16. How to Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact:

17. Complaints

If you have concerns about the way we use your personal information, please contact us using the details above.

You also have the right to make a complaint to the UK’s data protection regulator, the Information Commissioner’s Office (ICO).

Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF United Kingdom